Shipping policy
At Idliyo, we strive to deliver your favorite meals fresh, on time, and hassle-free. Below are the details of our shipping and delivery process:
1. Delivery Areas
1.1 We currently deliver to the following areas:
- Mumbai
2. Delivery Timings
2.1 Order Processing: Orders are processed immediately upon confirmation.
2.2 Delivery Hours: We deliver between 10am to 10pm
2.3 Estimated Delivery Time: Depending on your location, delivery may take 30-45 minutes
4. Order Tracking
4.1 Once your order is confirmed, you will receive a tracking link or an update via SMS/Email to monitor your order status.
4.2 For assistance with tracking, please contact us at 9833747462
5. Delivery Instructions
5.1 You can provide specific delivery instructions (e.g., gate codes, landmarks) at checkout to ensure a smooth delivery process.
6. Delivery Delays
6.1 While we do our best to deliver on time, delays may occur due to:
- Unforeseen traffic conditions.
- Weather-related disruptions.
- High order volumes during peak hours or festivals.
6.2 We will keep you informed of any delays and work to resolve them promptly.
7. Unsuccessful Deliveries
7.1 If delivery is unsuccessful due to the following reasons, a re-delivery fee may apply:
- Incorrect or incomplete address provided.
- Customer unavailability at the delivery location.
7.2 If we cannot contact you within 30-45 mins your order may be canceled, and no refunds will be issued.
8. Freshness Guarantee
We guarantee that all our products are prepared fresh and delivered with the utmost care. If you experience any issues with the quality of your order, please notify us immediately at 9833747462
9. Refunds and Returns
Due to the perishable nature of our products, we do not accept returns. For refunds or compensation related to delivery issues, please refer to our [Refund Policy] page.